FLOCK & FUR

Return & Refund Policy

Last Updated: 23 September 2026

At Flock & Fur, we want you and your pets to be happy with every purchase. If something isn't right, we're here to help.

1. Returns

We offer a 14-day return period.

You may request a return within 14 days of receiving your order. If your order contains multiple items delivered separately, the return period begins when you receive the last item.

EU and UK customers may withdraw from eligible online purchases during this period without providing a reason.

To request a return, contact us at mike.fockandfur@gmail.com or use the Returns & Cancellations link on our website.

We will provide return instructions and the return address.

2. Returning Your Items

After notifying us of your decision to return an item, you have 14 days to send it back.

Please return the product with its included accessories and components.

Customers may inspect products as they would in a physical store. Where permitted by law, a reduction in the refund may apply if handling beyond what is necessary has diminished the product's value.

3. Return Shipping

Customers are responsible for the direct cost of return shipping for change-of-mind returns, provided they have been informed of this cost before purchasing.

If your item arrives damaged, defective, or incorrect, we will arrange an appropriate remedy and cover return shipping where required by law.

We do not charge restocking fees.

4. Refunds

Refunds will be issued to your original payment method.

For EU and UK customers exercising their statutory withdrawal rights, we will refund eligible payments, including standard delivery charges where required by law.

Refunds will be processed without undue delay and within 14 days of receiving your withdrawal notification. Where permitted by law, we may withhold the refund until we receive the returned goods or proof that they have been sent back.

For other eligible returns, refunds will be processed within 14 days after we receive the returned goods.

Your payment provider may require additional time to credit your account.

5. Order Cancellations

You may request cancellation before your order has been dispatched.

If your order has already shipped, you may still exercise any applicable statutory withdrawal rights.

EU customers may also exercise their withdrawal rights before delivery.

To request cancellation, contact us at mike.fockandfur@gmail.com or use our online Returns & Cancellations function.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs if available.

We will arrange an appropriate remedy, such as a repair, replacement, or refund, in accordance with applicable consumer protection laws.

Your statutory rights regarding faulty or nonconforming goods remain unaffected.

7. Exceptions

Certain products may be excluded from statutory change-of-mind returns where permitted by law, including qualifying personalised products, perishable goods, or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

These exceptions apply only where legally permitted.

Nothing in this policy limits your statutory consumer rights.

8. Contact Us

For questions regarding returns, refunds, or cancellations, please contact:

Flock & Fur

Email: mike.fockandfur@gmail.com